Came in with a tire that had a nail in it. Watched the tech walk by and flick an office stapler into my tire then he proceeded to tell me that because of the tiny staple my tire was unable to be fixed. They didn’t even look at the tire to find the actual problem, they just wanted to charge me for a brand new, unneeded, tire.
Steve, thank you for sharing this with us. That's definitely not the level of service we expect. Please know, we take this feedback seriously and have addressed the issue directly with our technician. Your experience does not align with our commitment to providing honest and professional service. It's our goal to make sure every customer feels confident and well taken care of. If there's anything else we can do to rectify this situation, please let us know.
- Hometown Tire & Service